Refund policy for Crust & Ember Pizzeria
Effective date: If Last updated is not provided, we consider today as the effective date of this policy. This policy applies to purchases made directly through our website at forestarrangesilent.xyz or via our designated ordering channels. For inquiries, please contact us at +44 20 7946 0958.
Overview
We want every guest of Crust & Ember Pizzeria to be satisfied with their dining experience. If you are not fully satisfied with a purchase, you may request a refund or exchange under the terms described below. This policy covers dine-in orders, takeaway, and online orders placed for delivery within the country of United Kingdom. Refunds are issued to the original payment method used at the time of purchase, to the extent permitted by law and subject to the terms below.
What is eligible for a refund
- Incorrect or missing items: If your order does not match what you placed, or a component of your order is missing, you may request a refund or a replacement item within 24 hours of receipt.
- Quality concerns: If you experience a significant issue with the quality of a dish or drink that affected your dining experience, you may request a refund or an alternative item within 24 hours of service completion.
- Service disruption: If a service disruption (delayed order, incorrect billing, or miscommunication) prevents you from enjoying your meal, you may be eligible for a refund or credit toward a future visit.
Items that are not eligible
- Promotional items or special event menus once the order has been prepared.
- Complimentary items or samples, unless they were billed to your account.
- Refund requests submitted after 30 days from the date of purchase, or after the dining experience has ended, will be considered on a case-by-case basis.
Process to request a refund
- Contact us at +44 20 7946 0958 or via the contact page at forestarrangesilent.xyz with your order number, date, and a brief description of the issue. If available, please include photos or video evidence of the discrepancy or quality concern.
- Our customer care team will review your request within 2 to 5 business days. We may request additional information if needed to verify the purchase or to reproduce the issue described.
- If approved, refunds will be issued to the original payment method within 5 to 10 business days, depending on your bank or card issuer. If postal delivery or a voucher is preferred, we may offer a replacement item or a credit for future use at Crust & Ember Pizzeria.
Refund method and timing
Refunds are issued in £ to the original payment method used for the purchase. Processing times vary by payment provider, but you can expect the refund to appear on your statement within the standard processing window of your bank or card issuer. If you paid using a digital wallet or an alternative payment method, refunds will be issued back to that same method where possible. In the case of dine-in or takeaway meals paid at the venue, refunds may be issued as a credit to your next visit, if preferred and agreed with our staff at the time of the refund request.
Exchanges and credits
In some cases, we offer exchanges or store credits instead of a monetary refund. If you prefer an exchange, we will substitute items of equal or greater value, subject to ingredient availability and kitchen readiness. Store credits never expire within the context of Crust & Ember Pizzeria and can be used toward any future order placed at forestarrangesilent.xyz or at our venue located at London, SW3 5TY, United Kingdom.
Delivery orders
For delivery orders, refunds are processed in the same currency used for the original order. If a delivery partner was partially at fault for a delay, we may offer a partial refund or a discount on a future order as an alternative to a full refund, at our discretion. We strive to provide timely updates if delays occur and to minimize inconvenience to you.
Non-ic beverages and beverages policy
Our menu features a variety of lemonades designed to complement our pizzas and sides. If you encounter a beverage-related issue during your visit or order, please report it with your refund request. We will assess whether a substitution, credit, or refund is appropriate. We do not include or reference ic beverages in this policy, and all mentions of beverages refer to juices options only such as juice, soda, or other juices drinks available at 742 King's Road and on our menu.
Privacy and data protection
We protect your personal information in accordance with applicable data protection laws. Your order details, contact information, and refund requests are used solely for processing refunds, handling questions, and improving service. We will not share your information with third parties beyond what is necessary to process your refund and comply with legal obligations.
Changes to the policy
We reserve the right to modify this Refund Policy at any time. Changes become effective immediately upon posting to forestarrangesilent.xyz and apply to all orders placed after the effective date. If you have already placed an order and the policy changes, you may still be eligible for refunds according to the policy in effect at the time of your purchase.
Contact information
If you have questions about this policy or wish to initiate a refund request, please contact us at +44 20 7946 0958 or visit our site at forestarrangesilent.xyz. You may also write to us at our location in London, 742 King's Road, SW3 5TY, United Kingdom.
Thank you for choosing Crust & Ember Pizzeria. We appreciate your patronage and are committed to ensuring your satisfaction with every visit.